At Lycamoney Financial Services Limited ("Lycaremit"), we look after your personal
data carefully. We strictly adhere to the requirements of the UK Data Protection
Act 1998 ("the Act") and other data privacy and data retention regulations.
found at www.lycamoney.co.uk
describes how we generate, collect, use, process and store the personal data that
you provide to us or that is generated or collected when you use our online services
and when you use our mobile telephone services. Please take a moment to read our
through it again from time to time.
For the purpose of the Act, the data controller is Lycamoney Financial Services
Limited (Company Number 08662355) located at 3rd Floor Walbrook Building, 195 Marsh
Wall, London E14 9SG.
INFORMATION WE MAY COLLECT FROM YOU
We may collect and process the following personal data from you:
Your name, address, date of birth, mobile telephone number, transactional data records
including transaction amounts and locations, top-up amounts and locations and credit
or debit card details.
If you contact our Cardholder Services Department, we may keep a record of that
correspondence, including copies of emails and your email address. We may also monitor
or record any telephone calls made to our Customer Services Department for quality
Information that you provide by filling in forms on our website ( www.lycamoney.co.uk). This includes information provided
at the time of registering to use our website, subscribing to our products and services,
posting material or requesting further products or services. We may also ask you
for information when you report a problem with our website or our mobile telephone
services and products.
Details of your visits to our website including, but not limited to, web logs and
other communication data, whether this is required for our own billing purposes
or otherwise and the resources that you access.
We may also ask you to complete surveys that we use for market research purposes,
although you do not have to respond to them.
Other data, from time to time, to help us provide you with improved products and
services. For example, now and again we might ask you to fill in a questionnaire,
just so you can let us know how we're doing.
We may supplement the information that you provide to us with information that we
receive from third parties, for example, collected from other members of your household.
IP ADDRESSES AND COOKIES
We may collect information about your computer, including, where available, your
IP address, operating system and browser type for system administration and to report
aggregate information to our advertisers. This is statistical data about a user's
browsing actions and patterns, and does not identify any individual.
For the same reason, we may obtain information about your general internet usage
by using a cookie file which is stored on the hard drive of your computer. Cookies
contain information that is transferred to your computer's hard drive. They help
us to improve our website and to deliver a better and more personalised service.
Cookies enable us:
To estimate our audience size and usage pattern. To store information about your
preferences and so allow us to customise our website according to your individual
interests. To speed up your searches. To recognise you when you return to our website.
You may refuse to accept Cookies by activating the setting on your browser which
may be unable to access certain parts of our website. Unless you have adjusted your
over which we have no control.
WHERE WE STORE YOUR PERSONAL DATA
Any information sent to us is encrypted (scrambled) using Secure Socket Layer (SSL)
technology. This is industry standard encryption technology that protects your personal
data when it's being sent over the internet from being intercepted and misused by
third parties. When it reaches us, we then store it on a secure server so that it
can only be read by authorised personnel. Although we make every effort to create
a secure environment for your personal data, Lycaremit cannot guarantee the safety
of any personal information you transmit to Lycaremit online. The personal data
that we collect from you may be transferred to and stored in a destination outside
the European Economic Area (EEA). It may be processed by staff that operate outside
the EEA who work for us or for one of our suppliers. Such staff may be engaged in,
among other things, the fulfilment of your order, the processing of payment details
and the provision of support services. For example, Lycaremit uses call centre and
technical services from an associated company in India. Where the data protection
laws of these countries do not provide the same level of data protection as in the
UK, we will take steps to ensure that your privacy rights are at least compliant
with the requirements of UK law, including requiring appropriate security measures
from such third parties, set out in a contract between us, to protect your personal
data; and monitoring compliance with such security measures for the lifetime of
our relationship with such third parties. Where we have given you (or where you
have chosen) a password which enables you to access certain parts of our website,
you are responsible for keeping this password confidential. We ask you not to share
a password with anyone.
USES MADE OF THE PERSONAL DATA
We use personal data held about you in the following ways: Supplying the products
and services to you, The administration of your account by the Customer Services
department, Providing you with service information, for example about network faults,
The prevention or detection of fraud, Market research and profiling your usage and
purchase preferences, and complying with applicable laws and regulations. Lycamoney
Financial Services Ltd and other Lyca companies may also use your personal data
to contact you by post, telephone, email or SMS to let you know about products and
services offered by Lycamobile, other Lyca group companies and selected companies,
including any special offers and promotions, which may interest you. If you do not
wish to receive this information or be contacted in this way, you may at any time,
free of any charge, opt out of this direct marketing by requesting to be put on
a designated list. You may make this request by contacting the Customer Services
department or by sending an email to firstname.lastname@example.org.
We do not disclose information about identifiable individuals to our advertisers,
but we may provide them with aggregate information about our users (for example,
we may inform them that 500 men aged under 30 have clicked on their advertisement
on any given day). We may also use such aggregate information to help advertisers
reach the kind of audience they want to target (for example, women in SW1). We may
make use of the personal data we have collected from you to enable us to comply
with our advertisers' wishes by displaying their advertisement to that target audience.
We may disclose your personal data to any member of our group of companies in respect
of the uses set out above. We may disclose your personal information to third parties
related to a prospective change of control or investment in Lycaremit or if we are
under a duty to disclose or share your personal data in order to comply with any
legal obligation or to protect the rights, property, or safety of Lycaremit, our
customers, or others. This includes exchanging information with other companies
and organisations for the purposes of fraud protection and credit risk reduction.
You have the right to ask us not to process your personal data for marketing purposes.
We will usually inform you (before collecting your data) if we intend to use your
data for such purposes or if we intend to disclose your information to a marketing
company. You can exercise your right to prevent this processing by checking certain
boxes on the forms we use to collect your data at the time of collection or you
can also exercise the right to opt out at any time by contacting the Customer Services
department at the address below.
Our website may, from time to time, contain links to and from the websites of our
associated companies. If you follow a link to any of these websites, please note
liability for these policies.
ACCESS TO INFORMATION
You're welcome to ask us what information we have about you, any time you like.
If you need us to send it to you, it'll cost £10.00. This fee covers the cost of
our administration. If any of the details are incorrect, let us know and we'll amend
them right away. If you'd like us to send you the information, you can write to
our Cardholder Services department at the below address, enclosing a cheque or postal
order for £10.00 made payable to Lycamoney Financial Services Limited.
page. LINKS FROM OUR WEBSITE TO OTHER WEBSITES
Please be aware that our website provides access to other websites by linking to
them. We are only responsible for the privacy, content or security of the Lycaremit
website. CONTACTING US
If you have any comments or queries concerning our website, please don't hesitate
to contact us. For queries regarding Lycaremit products or services, please call
our Customer Services department on 0207 132 0015. You may also email the Customer
Services department at email@example.com.
If you have any questions or concerns about our use of your personal data you should
write to Lycaremit at the address below: Customer Services Department Lycamoney Limited
3rd Floor, Walbrook Building.195 Marsh Wall, London E14 9SG or email us at firstname.lastname@example.org